Warranty, shipping & returns

12-month warranty

Every Bettél watch is covered for twelve months from the day it ships, against faults in the movement, the case or our workmanship. Wood is a natural material and will change colour a little with wear and sunlight — that is character, not a fault.

To make a claim, email info@bettelwatches.com with your order number and a photograph.

30-day returns

If it is not right, tell us within 30 days of delivery and we will sort it out. The watch needs to come back unworn and in its packaging.

If the watch is faulty, damaged or not what you ordered, we cover the shipping both ways. That is on us and always will be.

If you have simply changed your mind, we cover the return within South Africa. From elsewhere, the return postage is yours — we are a small workshop and international freight both ways would cost more than the watch earns. We would rather tell you that plainly before you buy than surprise you afterwards.

Before you return anything, talk to us about an exchange. Most returns are a size question, and swapping a watch costs one trip instead of two. Email info@bettelwatches.com and we will help you work out which one fits — every watch lists the wrist size it suits on its own page.

Shipping

Shipping is free, worldwide. We ship from Cape Town by courier with tracking on every parcel. Watches in stock leave the workshop within two working days.

Import duties

Your country may charge import duty or tax when the parcel arrives. This is set by your government, not by us, and it is separate from the price you pay us.

Customers in the United States: the duty-free allowance for low-value parcels was withdrawn in 2025, so duty now applies to imported orders regardless of value.

Every parcel travels with a commercial invoice declaring its real value and origin. We do not under-declare shipments.